Aberdeen Group Retaining Talent: Retention and
Succession in the Corporate Workforce 2006 http://www.aberdeen.com/summary/report/benchmark/RA_Retention_KJ_2464.asp
Australian Government Department of Health and Aged Care, National
Aged Care Workforce Strategy,
Canberra, March 2005 (This is a reliable framework for
long-term structural reforms of the aged care workforce.)
Australian Health Ministers’ Conference, National Health Workforce
Strategic Framework, April 2004
AHWAC Report 2004.2 The Australian Nursing Workforce –
An Overview of Workforce Planning 2001-04
Bagot, K.L. et al International Approaches to undergraduate
clinical training Monash University June 2005
Behn, Robert D, Performance Leadership: 11 Better Practices that
can Ratchet up Performance, IBM Center for the Business of
Government, May 2004 (This approach focuses not on individual attributes
and virtues, but rather on leadership activities or practices which can
spur improvements in program performance.)
Blunt, Ray, Growing Leaders for Public Service, 2nd ed.
(Human Capital Management Series) IBM Center for the Business of
Government, August http://www.businessofgovernment.org/pdfs/BluntReport3.pdf
Buchan J, and Calman L, Skill-mix and Policy Change in the Health
Workforce: Nurses in Advanced Roles, OECD Health Working Papers
(17) Paris, 2004 http://www.oecd.org/dataoecd/30/28/33857785.pdf
COAG Human Capital Reform: Report by the COAG National Reform
Initiative Working Group 10 February 2006 http://www.coag.gov.au/meetings/100206/human_capital_reform_report_COAG_100206.pdf
Craig, D. A physician workforce planning model applied to Canadian
anesthesiology: planning the future supply of anesthesiologists 2002
Dental Workforce Project in Victoria
Department of Human Services Review of the Health Professionals Registration
Department of Human Services Clinical Skills Education
Requirements of the Health Professions in Victoria Sept 2003 http://www.dhs.vic.gov.au/pdpd/workforce/downloads/clinical_skills.pdf
Department of Human Services Competency Standards for
Health and Allied Health Professions in Australia June 2005 http://www.dhs.vic.gov.au/pdpd/workforce/downloads/core_clinical_skills_mapping.pdf
Department of Human Services Victorian Taskforce on Nurses
Preparation for Mental Health Work Report Sept 2005 http://www.dhs.vic.gov.au/health/nursing/downloads/mhvictaskforce_report.pdf
Department of Human Services & KPMG Human Resources Business
Excellence Framework March 2005
Duckett, Stephen J, Health Workforce Design for the 21st Century,
Australian Health Review, Vol. 29(2) 2005 pp. 201-210
Duckett, Stephen J, Interventions to Facilitate Health Workforce
Restructure, Australia and New Zealand Health Policy
2005, Vol. 2 29 June 2005 pp. 14 http://www.anzhealthpolicy.com/content/pdf/1743-8462-2-14.pdf
Griffin, Natalie Shope, Personalise Your Management Development,
Harvard Business Review, Vol. 81(3) March 2003 pp. 113-119
(Companies typically use one-size-fits-all management training programs but
an individualised approachcan be far more effective.)
Hall, Lee, A Palette of Desired Leadership Competencies: Painting
the Picture for Successful Regionalisation, Healthcare
Management Forum, Vol. 17(3) Autumn 2004 pp. 18-22 (Specific
leadership competencies are essential for moving organisations through regionalisation.)
Health Workforce Australia
This website provides information on health workforce planning in
Australia; the Australian health workforce and the activities of the
various national health workforce advisory committees that report to the Australian
Health Ministers' Advisory Council and Australian Health Ministers.
Human Capital Alliance Recruitment and Retention of Allied Health
Professional in Victoria: A Literature Review June 2005
Lombardi, Donald N, Preparing for the Future: Management and
Leadership Strategies, Healthcare Executive, Vol. 20(6)
2005 pp. 8-12 (Leadership success begins with bringing in and
nurturing competent, reliable staff.)
Madin, M. Bridging the gap between Rhetoric and Reality: Implementing your
strategic Workforce Plan 2005
NHS Modernisation Agency Leadership Centre, Innovations in NHS
Senior Leadership Development. Research into Leadership
NHS Scotland, Delivery Through Leadership: NHS
Scotland Leadership Development Framework, Edinburgh, Scottish
NHS Scotland, Framework for Role Development in the Allied Health
Professionals, Scottish Executive Health Department, June
2005 (This document provides a framework and outlines the key
principles identified by the 9 Allied Professions for the development of
Nursing Challenges: Are Changes in the Nursing
Role and Skill Mix Improving Patient Care, Health Policy
Matters, Issue 10, July 2005
O’Brien-Pallas, L et al Integrating Workforce Planning, Human
Resources, and Service Planning, Switzerland 2001
Public Sector Management Division Ministry of the Premier and Cabinet WA Strategic
People Planning 2000
PricewaterhouseCoopers Survey on behalf of World Federation of Personnel
Management Association (WFPMA) on the “Global HR Challenges—Yesterday,
Today and Tomorrow” 2005
Productivity Commission, Australia’s Health Workforce,
Research Report, December 2005,
Productivity Commission, Australia’s Health Workforce,
Victorian Response, Nov 2005,
Pruitt, Sheri D and Epping-Jordan, JoAnne E, Preparing the 21st
Century Global Healthcare Workforce, British Medical Journal,
Vol. 330(7492) March 19, 2005 pp. 637-639
Queensland Health, Leadership Development Framework
Richardson, Sue and Martin, Bill, The Care of Older Australians: A
Picture of the Residential Aged Care Workforce, Adelaide, National
Institute of Labour Studies, Flinders Uni., 2004
Skinner, C and Spurgeon, P, Valuing Empathy and Emotional
Intelligence in Health Leadership: A Study of Empathy, Leadership Behaviour
and Outcome Effectiveness, Health Services Management Research,
Vol. 18(1) 2005 pp. 1-12
State Government of Victoria Nurse Recruitment and Retention
Committee Government Response June 2001 http://www.dhs.vic.gov.au/pdpd/pdfs/govresp.pdf
Thomas, Janet and Davies, Christopher, The Nursing Shortage and the
Scope for Reducing it by Redefining Their Role, Health
Services Management Research, Vol. 18(4) November 2005 pp. 217-222
UK Department of Health, Delivering the NHS Improvement Plan: The
Workforce Contribution, November 2004.
University of Exeter, Centre for Leadership Studies, What is
Leadership Development? Purpose and Practice, Edited by Richard
Bolden, June 2005 http://www.leadership-studies.com/documents/LSWreport2.pdf
University of Exeter, Centre for Leadership Studies, What is
Leadership? Edited by Richard Bolden, June 2004
Mills, J., Francis, K., and Bonner, A. (2008).
Walking with another: rural nurses' experiences of mentoring. Journal of
Research in Nursing, 13, 1, 23-35. Australian nurses were interviewed
and the authors found that creating supportive environments that include
developing relationships such as mentoring is a potential solution to local
staffing needs that does not require intensive resources.
Schaffer (May 2008) “Corporate Mentoring Programs: Increasing Your
Diversity Advantage” Link&Learn eNewsletter www.linkageinc.com/company/news_events/link_learn_enewsletter/archive.aspx
Foster-Turner, J. (2006).
Coaching and mentoring in health and social care: The essentials of
practice for professionals and organisations. Oxford, UK: Radcliffe.
Institute for Corporate Productivity. (June 7,
2007). Coaching and mentoring programs are an underutilized leadership
development tool.St. Petersburg, Florida: Author (www.i4cp.com).
Witt, C.E. “Serious
leadership: IBM builds a successful mentoring program”. Material
Handling Management, October 2008.
Kaye, B., and Jordan-Evans, S. (June, 2007).
Mentor them! Fast Company http://www.fastcompany.com/resources/talent/bksje/050707.html
Harvard Business School Press, Coaching People – Expert Solutions to
Everyday Challenges, Boston, Massachusetts, 2006.
Beamish, G. ‘How chief executives learn
and what behaviour factors distinguish them from other people.’ Industrial and Commercial Training,
Vol 37, No. 3, 2005, pp 138-144.
Tourigny,L.& Pulich, M. ‘A critical
examination of formal and informal mentoring among nurses.’ Health Care Manager, Vol 24 Issue 1,
Jan.-March 2005, pp 68-76.
Sosik, J.J. & Godshalk, V.M. ‘
Examining Gender similarities and mentor’s supervisory status in mentoring
relationships.’ Mentoring and
Tutoring: Partnership in Learning, Vol 13, Issue 1, April 2005, pp
Bouquillon, E.A., Sosik, J.J., Lee,D.
‘It’s only a phase: examining trust, identification and mentoring functions
received across the mentoring phases.’ Mentoring
and Tutoring:Partnership in Learning, Vol 13, No 2, August 2005, pp.
Hood, S.B. ‘Learn from the Best:
Mentoring’ Canadian Business, Vol 77, Issue 24, 2004,
Daisy Wademan ‘The Best Advice I ever
got’ Harvard Business Review
January 2005, pp 35-44
Elizabeth Davis ‘The leadership role of
Health Services Managers’ International
Journal of Health Care Quality Assurance, 1997, 10, 4, pp 1-4.
Linda Watt ‘Mentoring and Coaching in
the Workplace’ Canadian Manager Fall
Young, A. M. & Perrewe, P.L. ‘The
role of expectations in the mentoring exchange: An analysis of mentor and
protégé expectations in relation to perceived support, Journal of
Managerial Issues, Vol 16, No 1, Spring 2004, pp 103-126.
Moberg, D.J. & Velasquez, M. ‘The
Ethics of Mentoring’ Business Ethics
Quarterly, Vol 14, 1, 2004, pp95-122.
Johnson, W.B. ‘A framework for
conceptualising competence to Mentor’ Ethics
and Behaviour, Vol 13, No 2, 2003, pp127-151.
Friday, E. and Friday, S.S. ‘Formal
Mentoring: Is there a strategic fit?’ Management
Decision, Vol 40 No. 2, 2002, pp. 152-157.
C Jackson, ‘Mentoring Choices for
Individuals and Organisations’, International
Journal of Career Management, Vol 5, No 1, 1995.
A Lewis & E Fragenson, ‘Strategies
for Developing Women Managers: How Well Do They Fulfil Their Objectives?’, Journal of Management, Vol 14, No 2,
S Mind, ‘Business Mentoring and
Coaching’, Training and Development,
Office of the Director of Equal
Opportunity in Public Employment (WA), Mentoring:
A Strategy for Achieving Equity and Diversity, Public Sector Standards
Commission, Perth, 1996
Office of the Director of Equal
Opportunity in Public Employment (NSW), Mentoring
Made Easy: A Practical Guide, Sydney, 1999.
L Phillips-Jones, Strategies for Getting the Mentoring You Need: A Look at Best
Practices of Successful Mentees, Coalition of Counselling Centres Inc,
M Ritchie & M Connolly, ‘Mentoring
in the Public Sector: Confronting Accountability and Control’, Management Education and Development,
Vol 24, 1993
A Rolfe-Flett, The Mentoring Workbook, 1995; & Tailor Made Mentoring for
Organisations, 1996, Synergetic Management, Kincumber South, NSW
A Rolfe-Flett, Tailor Made Mentoring for Organisations, 1996, Synergetic
Management, Kincumber South, NSW
P Stevens, My Career, My Life, Myself: Fitting the Pieces Together – A Career
Planing Workbook, 1996; Centre for Worklife Counselling, Sydney.
P Stevens, How to Network & Select a Mentor, 1991, Centre for Worklife
L Still & D Mortimer, ‘Where to from
Here? Women Managers and the
Cultural Dilemma’, Women in
Management Series Paper, No 20, Sydney, 1994.
I Wareing & Associates, Guidelines for Mentoring for Women, New
South Wales Ministry for the Status and Advancement of Women, Sydney, 1994.
‘Are You up to
Mentoring?’ Manager's Intelligence Report. http://www.ragan.com.
‘Beyond the Myth
of the Perfect Mentor: Building a Network of Developmental Relationships.’
L. A. Hill and N. Kamprath. http://www.hbsp.harvard.edu/.
Mentoring and Managing. William Hendricks, ed. National Press Publications,
Salisbury, F. S. (1994) Developing Managers as Coaches: A
Trainer's Guide, McGraw-Hill.
‘Easier Said Than
Done: Gender Differences in Perceived Barriers to Gaining a Mentor.’ Belle
Rose Ragins. Academy of Management Journal 34(4), December 1991.
Clutterbuck, D. (1991) Everyone Needs a Mentor. Fostering Talent
‘How to Build a
Mentor Relationship.’ Working Communicator. http://www.ragan.com/.
‘How to Parlay
Your Writing Skills into a Power Play.’ Anna Browne. Journal of Employee
Communication Management. http://www.ragan.com/
Mentoring and Peer Coaching. Institute for Ethical Coaching. http://www.procoaches.com/
Saulnier, L. ‘Mentoring
as Strategy: Practice Takes on New Importance for Many Companies.’ http://www.townonline.com/
Henry, N. ‘Mentoring
Myths and Tips.’ http://www.etr-associates.org/
Savidge, J. (1993) The Path Master Guide
Book: New Resources Mentors, Coaches, Gurus & Angels.
to Be a Mentor.’ Positive Leadership. http://www.ragan.com/
and Cater, F.M. (eds) (1993).The Return of the Mentor: Strategies for
Workplace Learning. Taylor & Firancis, Inc.
Shea, G. (Oct
1994) ‘Mentoring: Partnerships for Exceptional Employee Development.’
Peddy, S. (June
2006) ‘Secrets of the Jungle: Lessons in Survival & Success in Today's
Hay, J. (October 1995) Transformational Mentoring. McGraw-Hill.
S.A., Buckner, J.P., Marzabadi, C.H., & Kuck, V.J. (February, 2008).
Training and mentoring of chemists: A study of gender disparity. Sex Roles, 58, 3-4, 235-250.
Zachary, L.J. (December, 2007). What leaders
must do to ensure mentoring success. Chief Learning Officer, 6, 12, 18-21.
Trautman, S. (2006). Teach what you know: A
practical leader's guide to knowledge transfer using peer mentoring. New
York, New York: Prentice-Hall.
George-Leary, A. “Holistic approach to learning”.
Training and Development
Magazine. October, 2006.
Details the mentoring programs initiated by Booz Allen Hamilton.
Szumlas, B. (n.d.).
Mentoring: A literature review. The Alberta Teacher's Association. (www.teachers.ab.ca )
Ganguli, I. (May 2,
2006). The science of mentoring. The Scientist: Magazine of the Life
Sciences, 20, 4, 84.
(July/August, 2006) “Mentoring bridges the generation gap”. Diversity and the
Watson, J. (December, 2005). Put me in coach. Forbes.com. www.forbes.com.
Mentoring requires a change in attitude towards becoming more coach-like
and less star-like. Good mentors offer empathy, time, resist the urge to
take over, ask questions rather than provide answers, engage in role plays,
voice their expectations and assumptions, view the partner as a whole
person and recognize that benefits that accrue to themselves as a result of
(November 10, 2005). Mentoring: Worthwhile activity or hollow
exercise? NFIB: The Voice of
Small Business. www.nfib.com/object/IO_25409.html
Blake-Beard, S. (September, 2005). Critical
trends and shifts in the mentoring experiences of professional women. Link&Learn
K. (August, 2005). Mentoring: Back to the basics.
Training: Helping People and
Business Succeed, 42,
Boyle, M. (August, 2005). Most mentoring
programs stink - but yours doesn't have to. Training: Helping People and Business Succeed, 42, 8, 13-15. Mentoring at Ernst
Heffernan, M. and Joni, S-N. (August, 2005). Of
proteges and pitfalls: A complete plan for getting the mentoring you need. Fast Company: How Smart People Work, 97, 81-83.
J.U. (August 2, 2004). How to be a good mentor. The Scientist.
Kaye, B. (February 15, 2003). Fast-track
mentoring: Sparking ideas for collaborative conversations www.bcbusinessmagazine.com/displayArticle.php?artId=311
Haley, F. and Canabou, C. (October, 2003). Fast
Talk: The mentors' mentors. Fast Company, 75, 59. Five top leaders talk about their mentors and
what they learned from them.
Birkett Morris, E. Peer mentoring can offer
career boost, requires trust. Business
First: The Weekly Business Newspaper of Greater Louisville. 7 March,
2003. See http://louisville.bizjournals.com/louisville/stories/2003/03/10/focus4.html
Shenkman, M. (February 28, 2003). Mentoring is
the magic that builds leaders. New
Mexico Business Weekly.
(online). This article
focuses on how a mentor differs from a coach or manager.
Moscinski, P. (July/August, 2002). Take charge
of your mentoring experience. Healthcare
Executive, 17, 4.
Specific advice to the partners (proteges) in a mentoring relationship that
they will benefit most if they lead the pairing. See Perrone-Ambrose
Mentors Plus Leaders' Update - www.perrone-ambrose.com) downloaded here pdf format.
Warner, F (March, 2002). “Inside Intel's Mentoring Movement”, Fast Company, 57, 116-120.
The old model of using mentoring for career advancement is displaced a
highly successful system of matching mentors and partners based on skills
and learning mastery.
Bell, C. “The Mentor as Partner” Training and
Development, Feb, 2000, Vol. 54 Issue 2, p52.
Boyle, P., Muller, C.B. Electronic
Mentoring: Issues to Achieve, Research and Practice
Bunk, S. “Formal
Programs Promote the Age-Old Custom of Mentoring” kThe Scientist, Vol:11, 19, September 29, 1997, 15-16
Mullen, E.J. “Vocational and psychosocial mentoring functions:
Identifying mentors who serve both” Human
Resource Development Quarterly, 9, 4.
University Mentoring Program for Women (Adelaide, Australia)
A comprehensive set of guidelines covering all aspects of mentoring for
Zimmer, B.P. and Smith, K.L. (1992). Successful
mentoring for new agents. Journal
of Extension, 30, 1, (Online).
US Office of Education Research Consumer Guide
on Mentoring (1993)
Lancaster, H. (April 1 1997) “How Women Can Find Mentors
In a World of Few Role Models” Wall
Headlam-Wells, J., Gosland, J. and Craig, J.
“There’s magic in the web” e-mentoring for women’s career development
(2005) Career Development International, 10, 6/7, 444-459
Bennis, W.G. ‘The Seven Ages of the Leader’ Harvard Business Review (Jan
Bennis, W.G., Thomas, R.J. ‘Crucibles of Leadership’ Harvard Business
Review (Sept 2002), pp39-45.
Butler,T., Waldroop,J. ‘Understanding “People” People’ Harvard Business
Review (June 2004), Vol 82:6, pp78-86.
Coleman D. ‘Leadership that gets results’ Harvard Business Review (Mar-Apr
Coleman D. ‘What Makes a Leader?’ Harvard Business Review (Jan 2004),
Coleman D, Boyatzis R, et al. ‘Primal Leadership — The hidden driver of
great performance’ Harvard Business Review (Special Issue, Dec 2001), pp42-51.
Collins J. ‘Level 5 Leadership: The triumph of Humility and Fierce Resolve’
Harvard Business Review (July/Aug 2005) Vol 83, 7, pp 136-146
Coutu D.L. ‘Putting leaders on the couch: A conversation with Manfred F.R.
Kets de Vries’ Harvard Business Review (Jan 2004), pp64-7 1.
Drucker, Peter F, ‘Managing Oneself’, Harvard Business
Review, Vol. 83(1) January 2005 pp. 100, 102-109 (Success in the
knowledge economy comes to those who know themselves – their strengths,
their values, how they learn, how they work with others and how they best
perform. Originally published 1999.)
S., et al. ‘Work and Life: The End of the Zero-Sum Game’ Harvard Business
Review (Nov-Dec 1998), ppll9-129.
the Editor. ‘Leadership’s First Commandment — Know Thyself’ Harvard
Business Review (Special Issue, Dec 2001), p8.
R., Jones 6. ‘Why Should Anyone Be Led by You?’ Harvard Business Review
(Sept-Oct 2000), pp63-70.
R.A., et al. ‘A Survival Guide for Leaders’ Harvard Business Review (June
2002), Vol 80:6, pp 65- 74
L.E. ‘Passion in Today’s Health Care Leaders’ The Health Care Manager, Vol
J. ‘Visionary Leader 2004’ Nursing Management (January, 2005), pp31-35.
Maccoby, Michael, ‘Why People Follow the Leader: The Power of
Transference’, Harvard Business Review,Vol. 82(9) September 2004
‘Personal Histories — Leaders remember the moments and people that shaped
them’ Harvard Business Review (Special Issue, Dec 2001), pp27-30, 32, 34,
Rooke,D., Torbert, W.R. ‘7 Transformations of Leadership’ Harvard Business
Review (April 2005), Vol 83:4, pp66-76.
Williams GA., Miller, R.B. ‘Change the Way you Persuade’ Harvard
Business Review (May 2002), Vol 80:5, pp 64-73.
Xavier, S. ‘Are you at the top of your game? Checklist for Effective
Leaders’ Journal of Business Strategy, (2005) Vol 26:3, pp35-42.
‘All in a Day’s Work’ Harvard Business Review (Special Issue, Dec
2001), pp55-58, 60, 62-64 & V 66.
Cooper, C.L. (2005) Leadership and Management in the 21st Century:
Business Challenges for the Future, Oxford Uni Press, Oxford.
Coutu D.L. ‘Sense and Reliability: A Conversation with Celebrated
Psychologist Karl E Weick’ (HBR Interview) Harvard Business Review (April
2003), 81:4, pp84-91.
Conger J. A., Fulmer R.M. ‘Developing Your Leadership Pipeline’ Harvard
Business Review (Dec 2003), Vol. 81:12, pp76-84
Drucker, P.F. ‘What Makes an Effective Executive’ Harvard Business Review
(June 2004), Vol. 82:6, pp58-63.
Dubrin, A.J., Dalglish, C.and Miller, P. (2006) Leadership: 2nd
Asia Pacific edn, John Wiley, Milton Queensland.
Dye, C.F. (2000). Leadership in Healthcare: Values at the Top. Chicago:
Health Administration Press: Chicago.
Grint, K. ‘Management or Leadership’ Journal of Health Services Research
Policy, (Oct 2002) Vol. 7:4, pp.248-251.
Handy C. ‘Balancing Corporate Power: A New Federalist Paper’ Harvard
Business Review (Nov-Dec 1992), pp59-72.
Heifetz R.A. & Laurie D.L. ‘The Work of Leadership’ Harvard Business
Review (Dec 2001), pp.l3l-141.
Henry, A. (2005). Leadership Revelations - An Australian Perspective, CCH
Australia Limited, Sydney.
Kaplan R.E., Kaiser R.B. ‘Developing versatile leadership’ MIT Sloan
Management Review (Summer 2003), Vol. 44:4, pp l9-26
Kellerman B. ‘Leadership — Warts and All’ Harvard Business Review (Jan
2004), Vol. 82:1, pp40-45.
Kotter JP. ‘What Leaders Really Do’ Harvard Business Review (Dec 2001),
Maccoby, M. ‘Narcissistic Leaders: The Incredible Pros, The Inevitable Cons.’
Harvard Business Review (Jan 2004), Vol. 82:1, pp92-101).
Mintzberg H. ‘Covert Leadership: Notes on Managing Professionals’ Harvard
Business Review (Nov-Dec 1998), Vol. 76:6, pp. l40-147.
Neider, L.L. & Schriesheim, C.A.(eds) (2002). Leadership. Greenwich,
Connecticut: Information Age Publishing: Greenwich, Connecticut.
Offermann LR. ‘When followers become toxic’ Harvard Business Review (Jan
2004), Vol.82:1, pp54-60.
Peace WH. ‘The Hard Work of Being a Soft Manager’ Harvard Business Review
(Special Issue, Dec 2001), Vol. 23:2, pp99-105.
Plsek PE., Wilson T. ‘Complexity, leadership, and management in healthcare
organisations’ BMJ(29 Sept 2001), Vol 323, pp746-749.
Quinn, R.E. ‘Moments of Greatness’ Harvard Business Review (July-Aug 2005),
Vol. 83:7, pp74-83.
Reichheld, F.F. ‘Lead for Loyalty’ Harvard Business Review (July-Aug 2001),
Ross, A. Wenzel, F.J. & Mitlyng, J.W. (2002). Leadership for the
Future. Chicago: Health Administration Press.
Sadler, P. Leadership, MBA Masterclass, 2nd edition, London and
Sterling VA. 2003.
Spear, S.J. ‘Learning to Lead at Toyota’ Harvard
Business Review (May 2004), Vol.82:5, pp78-86.
Schaeffer L.D. ‘The Leadership Journey’ Harvard Business Review (Oct
Swearingen, S., Liberman, A., ‘Nursing Leadership’ Health Care Manager,
(April-June 2004) Vol. 23:2, pp 100-109.
Tedlow R.S. ‘What Titans Can Teach Us’ Harvard Business Review (Dec 2001),
Vol. 79:11, pp70-79.
Walshe K., Rundall T.G. ‘Evidence-based Management: From Theory to Practice
in Health Care’ The Milbank Quarterly 2001, Vol.79, No 3, pp429-457.
Wong, Jocelyne and Modrow, Robert E, Can Leadership Make a
Difference?Healthcare Management Forum, Vol. 17(3) Autumn
2004 pp. 7-13 (Are the money and time spent on leadership development
programs a good investment.)
Zaleznik A. ‘Managers and Leaders - Are They Different?’ Harvard Business
Review (Mar-Apr 1992), Vol.70:2, pp126-135.
Collaborative Thinking and Teamwork
Brocato, R. ‘ Coaching for Improvement: An Essential Role for Team
Leaders and Managers’, The Journal of Quality & Participation, (Spring
Buckingham, M. ‘What Great Managers Do’ Harvard Business Review (March
2005), Vol 83:3, pp70-79.
Burke, C.S., Salas, E., Wilson-Donnelly, K., Priest, H. ‘How to turn a Team
of Experts into an Expert Medical Team: Guidance from the Aviation and Military
Communities’ Quality and Safety in Health Care (2004), 13: pp96-104.
Coutu D.L. ‘The Anxiety of Learning’ Harvard Business Review (March 2002)
Druskat VU, Wolff SB. ‘Building the emotional intelligence of groups’
Harvard Business Review (Vol 79, No 3, March 2001), pp8l-90.
Evans, P., Wolf, B. ‘Collaboration Rules’ Harvard Business Review
(July/August 2005), Vol. 83:7, pp96-104.
Farson, R., Keyes, R. The Failure-Tolerant Leader’ Harvard Business Review
(August 2002), Vol. 80:8, pp64-71.
Fisher, B., Boynton, A. ‘Virtuoso Teams’ Harvard Business Review (July/Aug
2005), Vol.83:7, pp117-123.
Hartman, F.T. “Teams and Team Building’ in Dorf, R.C. (ed) The Technology
Management Handbook, (1999) Springer-Verlag, Heidelberg, Germany, pp7-64
Kanter, R.M. ‘The Middle Manager as Innovator’ Harvard Business Review
(July-Aug, 2004) Vol 82:7/8, pp150-161.
Katzenbach, J.R., Smith, D.K. ‘The Discipline of Teams’ Harvard Business
Review (July/Aug 2005), Vol.83:7, pp162-171.
Parcells, B. ‘The Tough Work of Turning Around a Team’ Harvard Business
Review (Nov/Dec 2000), Vol. 78:6, pp179-184.
Scott, W. ‘Performance Improvement Interventions: Their Similarities and
Differences’,Association for Quality & Participation (Spring, 2003),
Schmidt, L. et al. ‘Teaming to a New Dimension: Cost and Quality Go Hand in
Hand’, Nursing Economics (July/August 2003) Vol 21:4, pp194-196.
Sexton,B.J., Thomas, E.J., Helmreich, R.L. ‘Error, Stress, and Teamwork in
Medicine and Aviation: Cross-sectional Surveys’, BMJ (18 March, 2000) Vol
Motivating Performance Improvement
Florida, R., Goodnight, J. ‘Managing for Creativity, Harvard Business
Review (July-Aug. 2005), Vol 83:7, pp124-131.
Loup, R., Koller, R. ‘The Road to Commitment: Capturing the Heads, Hearts
and Hands of People to Effect Change’ Organisational Development Journal
(Fall 2005) Vol 23:3, pp73-81.
Prentice WCH. ‘Understanding leadership’ Harvard Business Review (Jan
2004), p102, 104-109.
Rooney, J. J., Hopen, D. ‘Part 4:Getting To The Bottom of Things’ Journal
of Quality & Participation (Summer 2005), Vol 28:2, pp15-21.
Siejts,G.H., Latham,G.P. Learning Versus Performance Goals: When should
each be used? Academy of Management Executive, (2005) Vol 19:1, pp124-131
Waldroop J., et al. ‘The Executive as Coach’ Harvard Business Review
(Nov-Dec 1996), Vol 74:6, pp111-117
Building Organisational Culture
Charan, R. ‘Conquering a Culture of Indecision’ Harvard Business Review
(April 2001), pp75-82.
Chassin,M.R. ‘The Wrong Patient’ The Annals of Internal Medicine, (2002)
136, pp 826-833.
Joni, J. A. ‘The Geography of Trust’ Harvard Business Review (March
2004) Vol 82:6, pp82-88
Manion, J. ‘Strengthening Organisational Commitment’ Health Care
Manager’(April/June 2004), Vol 23:2, pp167-175
Peters TJ. ‘Leadership: Sad Facts and Silver Linings’ Harvard Business
Review (Special Issue, Dec 2001), ppl2l-129.
Ruchlin, H.S. ‘The Role of Leadership in Instilling a Culture of Safety:
Lessons from the Literature’ Journal of Healthcare Management, (Jan-Feb
2004), 49:1, pp47-58.
Senge, P. (1990) ‘The Fifth Discipline: The Art & Practice of the
Learning Organization’ Random House.
Senge, P., et al. (1994) The Fifth Discipline Fieldbook
Nicholas Brealey Publishing
Sinclair A. (1998) ‘Doing Leadership Differently: Gender, Power and
Sexuality in a Changing Business Culture’ Melbourne University Press
Wells S. (1997) From Sage to Artisan: The Nine Roles of the Value-Driven
Campbell A., et al. ‘What’s Wrong with Strategy?’ Harvard Business
Review (Nov-Dec 1997), Vol 75:6, pp42-51.
Christensen C.M., Bohmer R., Kenagy J. ‘Will Disruptive Innovations Cure
Health Care?’ Harvard Business Review (Sept/Oct 2000), Vol 78:5, ppl02-112.
Christensen CM. ‘Making Strategy: Learning by Doing’ Harvard Business
Review (Nov-Dec 1997), Vol 75:6, pp141-156.
Christensen C.M. & Raynor, M.E. ‘Why Hard-Nosed Executives Should Care
about Management Theory’ Harvard Business Review (Sept 2003), Vol 81:9,
Gosling J. and Mintzberg H. ‘The Five Minds of a Manager’, Harvard Business
Review (Nov 2003), Vol 81:11, pp54-63.
Harrison, E.F., Pelletier, M.A. ‘A Paradigm for Strategic Decision Success’
Management Decision, (1995) Vol 33:7, pp 53-59.
Berwick, D. ‘Improvement, Trust, and the Healthcare Workforce” Quality
& Safety in Health Care, (Dec 2003), Vol 12, pp12-16.
Bruhn, JG. ‘ Leaders Who Create Change and Those Who Manage It’ Health Care
Manager, (Apr/June 2004) Vol 23:2, pp 132-140
Butcher, D., Clarke, M. ‘Organisational Politics: the Missing Discipline of
Management, (1999) Vol 31:1, pp9-12.
Carroll, J.S., Edmondson, A. C. ‘Leading Organisational Learning in Health
Care’, Quality & Safety in Health Care, (March 2002), Vol 11:1, pp51-.
Donaldson, L.J. ‘Safe High Quality Health Care: Investing in Tomorrow’s
Leaders’ Quality in Health Care (2001) Vol 10 (Suppl II), ppii8-ii12.
Drury, M.L., Kitsopoulos, S.C. ‘Do You Still Believe In The Seven Deadly
Myths’ Consulting To Management, (March, 2005) Vol 16:1, pp 28-31.
Edwards,M. Moczygemba, J. ‘Reducing Medical Errors Through Better
Documentation, Health Care Manager (Oct/Dec 2004) Vol 23:4, pp329-333.
Firth-Cozens, J. ‘Cultures for Improving Patient Safety Through Learning:
The Role of Teamwork’, Quality in Health Care (2001) Vol 10 (Suppl II),
Firth-Cozens J., Mowbray D. ‘Leadership and the quality of care’ Quality in
Health era (2001), Vol 10 (Suppl II): ppii3 — ii7.
Heard, S.R., et al. ‘Continuous Quality Improvement: Educating Towards a
Culture of Clinical Governance’, Quality in Health Care (2001) Vol 10,
Kanter R.M. ‘Leadership and Psychology of Turnarounds’ Harvard Business
Review (June 2003), pp58-69
Review (Mar/April 1995), pp59-67.
Kotter JP. ‘Leading Change: Why Transformation Efforts Fail’ Harvard
LeTourneau, B. ‘The Five Stages of Physician Reaction to Change’ Journal of
Healthcare Management, (Jan/Feb 2005), Vol 50:1, pp5-7.
McKinley, C.O et al., ‘Performance Improvement: The Organisation’s Quest’
Quality Management in Health Care, (1999), Vol 7:2 pp50-59.
Mankins, M.C. Steele,R. ‘Turning Great Strategy into Great Performance’,
Harvard Business Review (July/Aug 2005), Vol 83:7, pp64-72.
Neilson, G.L. et al. ‘The Passive-Aggressive Organisation’ Harvard Business
Review (Oct 2005), Vol.83:10, pp83-92.
Nieva,, V.F., Sorra, J. ‘Safety Culture Assessment: A Tool for Improving
Patient Safety in Healthcare Organisations’ Quality in Health Care (Dec
2003) Vol 12, ppii17-23.
Oxman J.A., Smith B.D. ‘The limits of structural change’ MlT Sloan
Management Review (Fall 2003), Vol. 45, No.1, pp77-82.
Pascale, R.T., Sternin, J. ‘Your Company’s Secret Change Agents’ Harvard
Business Review (May 2005), Vol. 83:5, pp73-81..
Sausman, C. ‘New Roles and Responsibilities of NHS Chief Executives in
Relation to Quality and Clinical Governance’ Quality in Health Care (2001)
Vol 10 (Suppl II), ppii13-ii20.
Senge, P., et al. (1999) ‘The Dance of Change’ Nicholas Brealey Publishing
Shah, M.A.S., Layman, E.L. Using a Multipronged Approach to Implement
Organisational Improvements, The Health Care Manager, Vol 24:1, pp48-54
Sirkin, H.L., Keenan,P., Jackson, A. ‘The Hard Side of Change Management’
Harvard Business Review (Oct 2005), Vol 83:10, pp109-118.
Spear, S.J. ‘Fixing Health Care from the Inside, Today’ Harvard Business
Review (Sept 2005), Vol.83:9, pp78-91.
West, M. A. et al., The Link between the Management of Employees and
Patient Mortality in Acute Hospitals, (Dec 2002), Vol 13:8, pp1299-1310.
Zack MH. ‘Rethinking the knowledge-based organisation’ MIT Sloan Management
Review (Summer 2003), Vol. 44, No.4, pp67-71.
Governance and Risk Management
Australian Government, Dept of Finance & Administration, ‘ Review
of the Corporate Governance of Statutory Authorities and Office Holders
Report- Executive Summary’ (Aug 2004)
BoardWorks International, ‘Key Aspects of the Chairman’s Roles and
Responsibilities’ Good Governance, (March/April 2005) No 44 pp1-8.
Campbell, S.M. et. al., ‘Implementing Clinical Governance in English
Primary Care Groups/Trusts’ Quality in Health Care (March 2002) Vol 11:1,
Dental Health Services Victoria, ‘Clinical Governance Framework’ (2004)
Firth-Cozens, J. ‘Clinical Governance Development Needs in Health Service
Staff’, British Journal of Clinical Governance, (1999), Vol.4:4,
Frosdick, S. ‘ The Techniques of Risk Analysis are Insufficient in
Themselves’ Disaster Prevention and Management, (1997), Vol 6:3, pp165-177.
Victorian Auditor-General’s ‘Guiding Principles of Corporate Governance in
the Public Sector’ (2004)
Youngberg,B.J., Kuhn, A.M. The Need for Risk Management to Evolve to Assure
a Culture of Safety’ Quality in Health Care (June 2002) Vol 11:2,
Balanced Scorecard and Assessing Improvement
Frankel,A. et.al., ‘Improving Patient Safety Across a Large Integrated
Health Care Delivery System’ International Journal for Quality in Health
Care, (2003) Vol.15:1, pp131-140.
Griffith, J.R., White, K.R. ‘The Revolution in Hospital Management’ Journal
of Healthcare Management (May/June 2005), Vol 50:3, pp170-189.
Pandley, M. ‘Balanced Scorecard: Myth and Reality’ VIKALPA, (Jan/March
2005), Vol 30:1, pp51-66.
Tarantino, D.P. ‘Using the Balanced Scorecard as a Performance Management
Tool’ The Physician Executive, (Sept/Oct 2003), pp69-72
Olsen, S., Neale, G. Clinical Leadership in the Provision of Hospital
Care BMJ 28 May 2005, Vol 330, pp1219-1220.
Leadership the solution for a Health Care System tied in knots SMH 18 Jan
Practice Makes Perfect Harvard Business Review
Mintzberg, H. Enough Leadership Harvard Business Review
The Twice Born Leader Harvard Business Review
The Leader’s Secret Self Harvard Business Review
Goffee R., Jones G. ‘In Closing — Followership It’s Personal, Too’ Harvard
Business Review (Special Issue, Dec 2001), p148.
Redefining Leadership in Health Care BMJ Vol 323, pp1263-1264
Doctors and Managers need to talk a common language BMJ 22 March 2005 Vol
Assessment of Dysfunctional Teams Clinical Medicine (May/June 2003) Vol
Learn to Lead by Following Nursing Management (March 2005), p12
Ralph Stayer’s Guide to improving Performance Harvard Business Review
(Nov-Dec 1990), p82
Trust but Verify, Harvard Business Review, (May, 2005)p19
Performance Under Fire, Harvard Business Review (July/Aug 2005), pp44-45.
The Innovative Enterprise, Harvard Business Review
Rigby, K.D., Litt, J.C Errors in Health Care Management: What Do They Cost?
Quality in Health Care (Dec 200) Vol 9:4, pp 216-221
Stewart, T.A. ‘The Highway of the Mind’ Harvard Business Review (Jan 2004),
Vol 82:1, p116.
Seven Surprises for New CEOs Harvard Business Review (Oct 2004)
Leadership Needs the X and Y Factors Human Resources (Aug 2005)
IHI Proposes Six Patient Safety Goals to Prevent 100,000 Annual
Deaths The Quality Letter (Jan 2005) pp11-12
More Art than Science? Evidence Based Management Health Services Journal,
(26 March 1998)
Who Should Lead a Healthcare Organisation: MDs or MBAs? Harvard Business
Leadership Development Wheel
High Reliability Organisational Change for Hospitals: translating tenants
for Medical Professionals, Quality & Safety in Health Care (Aug 2003)
Vol 12:4pp 238-239.
Why don’t Physicians Enthusiastically Support Quality Improvement
Programmes? Quality & Safety in Health Care, (March 2002), Vol 11:1 p6
Axioms for Governing health systems, BMJ, (30 April 2005) Vol 330 pp1032-3
Simplified Path of a Disclosure to a Public Body 2005
Bristol Manager argues Patient Care was a Matter for Clinicians BMJ (12
June 1999) Vol 318, p1575
Building a Successful Partnership between Management and Clinical
Leadership: Experience from New Zealand. BMJ (22 March 2003) Vol 326,
The Balanced Scorecard: A Tool for Maximising Board Performance, Trustee
Management Education and Leadership in Context
Badaracco, J.L. ‘ We Don’t Need Another Hero’ Harvard Business Review (Sep
Bennis, W.G. ‘Exemplary Leadership is Impossible Without Full Inclusion,
Initiatives, and Cooperation of Followers’’ Organizational Dynamics (1999),
Berwick D. ‘Eleven Worthy Aims for Clinical Leadership of Health System
Reform’ Based on a paper presented at the Fifth Annual National Forum on
Quality Improvement in Health Care. JAMA (Sept 14, 1994), Vol. 272, No. 10,
Blendon, R.I., Schoen C., DesRoches C.M., et al. ‘Inequities in Health
Care: A Five-Country Survey’ Health Affairs (May/June 2002), Vol 21, No.1,
Bonn, I. ‘Improving Strategic Thinking: A Multilevel Approach’ Leadership
& Organisational Development Journal, (2005), Vol. 26:5, pp336-354.
Borrill, C.S. et al, ‘The Effectiveness of Health Care Teams in the
National Health Service’ University of Aston, Glasgow, and Leeds.
Braithwaite G. ‘The principles of adult learning’ School of Health
Management, University of NSW|
Brahnam, S.D. et al, ‘A Gender-based Categorisation for Conflict
Resolution’, Journal of Management Development, (2005) Vol 24:3, pp197-208.
Chung, E., McLarney, C. ‘When Giants Collide: Strategic Analysis and
Application’ Management Decision, (1999) Vol. 37:3,
Cross R., Davenport Th., et al. ‘The social side of performance’ MJT Sloan
Management Review (Fall 2003), Vol. 45, No.1, pp20 & 22.
Engaging Clinicians NHS National Patient Safety Agency, 2005
Fraser SW., Greenhalgh T. ‘Coping with complexity: educating for
capability’ BMJ (6 Oct 2001), Vol 323, pp799-803.
From the Editor - Stewart Thomas A. ‘The Leader’s Secret Self’ Harvard
Business Review (Jan 2004), p10.
Godfrey B. ‘Building Shared Meaning’ BookWatch (July 31 2000), Vol 2, No. 2
Godfrey B. ‘Leaders and Leadership’ originally published on
Godfrey B. ‘What are the Conditions for Groups to be Productive? Purpose,
Structure and Process in Meetings.’ Bookwatch
Goodwin, N. ‘Determining the Leadership Role of Chief Executives in the
English MIS: Summary of a Research Study’ (www.amsha.nhs.uklleadership.Ddf)
Goodwin N. ‘Leadership and the UK health Service’ Health Policy 51(2000),
Gottfredson, M. Innovation vs Complexity’ Harvard Business Review (Nov
2005), Vol 83:11, pp62-71.
‘Improvement Leaders’ Guide to Building and Nurturing an Improvement
Culture’ NHS Modernisation Agency Series 3 see www.nhs.uk/improvementguides
Isaacs W. ‘Dialogue and the Art of Thinking Together: A Pioneering Approach
to Communicating in Business and in Life’ - Review by Bill Godfrey
Isaacs W. ‘Taking Flight: Dialogue, Collective Thinking and Organizational
Learning’ (1993) pp24-39.
Kellerman B. ‘Required Reading’ Harvard Business Review (Special Issue, Dec
2001), ppl5-17, 20-22 & 24.
Kelly, J.R., Karau, S.J. ‘Group Decision-making: The Effects of Initial
Preferences and Time Pressure’, Personality & Social Psychology
Bulletin, (Nov 1999) Vol 25:11, pp1342-1354.
Kets de Vries, M.F.R. ‘Leadership Group Coaching in Action: The Zen of
Creating High Performance Teams’, Academy of Management Executive (Feb
2005), Vol 19:1, pp61-76.
Lewin R. ‘It’s a jungle out there’ New Scientist (Nov 1997), pp3O-34.
Lindberg C., et al. ‘Life at the Edge of Chaos’ The Physician Executive
(Jan-Feb 1998), pp6-20.
McClelland, D.C., Burnham, D.H.’ Power is the Great Motivator’ Harvard
Business Review (Jan 2003), Vol 81:1, pp117-126.
McColl G. ‘Engendering Good Management’ Management Today (May 1999),
McConnell, C.R. ‘Interpersonal Skills:What are they, How to improve them,
and How to apply them, Health Care Manager, (Apr/June 2004) Vol 23:2, pp
McDaniel RR Jr. ‘Strategic Leadership: A View from Quantum and Chaos
Theories’ Health Care Management Review (1997), pp2l-37.
Menzies Isabel EP ‘The Functioning of Social Systems as a Defence Against
Anxiety’ The Tavistock Institute of Human Relations 1970.
Meyerson DE, Fletcher JK. ‘A Modest Manifesto for Shattering the Glass
Ceiling’ Harvard j Business Review (Jan-Feb 2000), pp127-135.
Mintzberg H., Glouberman, S. ‘Managing the Care of Health and the Cure of
Disease- Part II: Integration ’ Health Care Management Review
Mintzberg H. ‘Toward Healthier Hospitals’ Health Care Management Review
(1997), Vol 22, pp9-18.
Mintzberg H., Van der Heyden L. ‘Organigraphs: Drawing How Companies Really
Work’ Harvard Business Review (Sept-Oct 1999), pp87-94.
Morris, D. ‘A New Tool for Strategy Analysis: the Opportunity Model’
Journal of Business Strategy (2005), Vol.26:3, pp50-56.
O’Brien C. ‘What are the principles of adult learning?’ Centre for
Postgraduate Medical Education, Victorian Southern Health Care Network.
Pagonis WG. ‘Leadership in a Combat Zone’ Harvard Business Review (Special
Issue, Dec 2001), pplO7-110, 112-117.
Pendleton D., King 3 ‘Values & Leadership’ BMJ (7 Dec 2002),
Plsek PE., Greenhalgh T. ‘The challenge of complexity in health care’
BMJ(15 Sept 2001), Vol 323, pp625-628.
Preston, P. ‘Teams as the Key to Organisational Communication’ Journal of
Healthcare Management, (Jan/Feb 2005), Vol 50:1, pp16-18.
Ralph, E.G. ‘Enhancing Managers’ Supervisory Effectiveness: A Promising
Model’ Journal of Management Development, (2005) Vol 24:3, pp267-284.
Redford R. ‘Turning an Industry Inside Out — A Conversation with Robert
Redford’ Harvard Business Review (May 2002), pp57-62.
Rundall TG., et al. ‘As Good as it gets? Chronic care management in nine
leading US physician organisations’ BMJ (26 Oct 2002), Vol 325; pp958—961.
Tom Keating ‘Rural Communities and Structural Changes in Health Care’
Shaw P. ‘Intervening in the shadow systems of organisations’ Journal of
Organisational Change Management(1997), Vol 10, No. 3, pp235-250.
Sheehan, N.T. ‘Why Old Tools Won’t Work in the “New” Knowledge Economy’
Journal of Business Strategy, (2005) Vol 26:4 pp56-60.
Shortell, S.M. et al. The Role of Perceived Team Effectiveness in Improving
Chronic Illness Care’ Medical Care (Nov 2004), Vol 42:11, pp1040-1048.
Stacey R. ‘Strategy as Order Emerging from Chaos’ Long Range Planning
(1993), Vol 26, No.1, pp lO-17.
Strack,G., Fottler,M.D. Spirituality and Effective Leadership in
Healthcare: Is There a Connection, Frontiers of Health Services Management,
(Summer 2002), Vol 18:4, pp3-18
Thamahain, H.J. “Team Leadership Effectiveness in Technology-Based Project
Environments’ Project Management Journal (Dec 2004), Vol 35:4. pp35-46.
Wajcman J. ‘Managing Like a Man’ Australian Graduate School of Management
Wetlaufer,S. ‘Driving Change: An Interview with Ford Motor Company’s
Jacques Nasser’ Harvard Business Review (March-April 1999), pp76-88.
Wilson T., Holt T., et al. ‘Complexity and clinical care’ BMJ (22 Sept
2001), Vol 323, pp685- 688.
Youngblood MD. ‘Leadership at the edge of chaos: From control to
creativity.’ Planning Review. 25(5): 8-14. 1997 Sept/Oct.