Home     Contact ACLD     Links

Developing Leaders       Developing Teams      Developing Organisations       Recent Leadership Research       Edge Consulting

 

Recent Leadership Research

Recommended References

Workforce
Aberdeen Group Retaining Talent: Retention and Succession in the Corporate Workforce 2006 http://www.aberdeen.com/summary/report/benchmark/RA_Retention_KJ_2464.asp

Australian Government Department of Health and Aged Care, National Aged Care Workforce Strategy,
Canberra, March 2005 (This is a reliable framework for long-term structural reforms of the aged care workforce.)
http://www.health.gov.au/internet/wcms/publishing.nsf/Content/ageing-workforce nacws.htm

Australian Health Ministers’ Conference, National Health Workforce Strategic Framework, April 2004
http://www.healthworkforce.health.nsw.gov.au/amwac/pdf/NHW_stratfwork_AHMC_2004.pdf

AHWAC Report 2004.2 The Australian Nursing Workforce – An Overview of Workforce Planning 2001-04
http://www.health.nsw.gov.au/amwac/pdf/nurseoview_20042.pdf

Bagot, K.L. et al International Approaches to undergraduate clinical training Monash University June 2005
http://www.dhs.vic.gov.au/pdpd/workforce/downloads/dhs_project_report_19july2005.pdf

Behn, Robert D, Performance Leadership: 11 Better Practices that can Ratchet up Performance, IBM Center for the Business of Government, May 2004 (This approach focuses not on individual attributes and virtues, but rather on leadership activities or practices which can spur improvements in program performance.)
http://www.businessofgovernment.org/pdfs/Behn_Report.pdf

Blunt, Ray, Growing Leaders for Public Service, 2nd ed. (Human Capital Management Series) IBM Center for the Business of Government, August http://www.businessofgovernment.org/pdfs/BluntReport3.pdf

Buchan J, and Calman L, Skill-mix and Policy Change in the Health Workforce: Nurses in Advanced Roles, OECD Health Working Papers (17) Paris, 2004 http://www.oecd.org/dataoecd/30/28/33857785.pdf

COAG Human Capital Reform: Report by the COAG National Reform Initiative Working Group 10 February 2006 http://www.coag.gov.au/meetings/100206/human_capital_reform_report_COAG_100206.pdf

Craig, D. A physician workforce planning model applied to Canadian anesthesiology: planning the future supply of anesthesiologists 2002 http://intl.cja-jca.org/cgi/content/full/49/7/671

Dental Workforce Project in Victoria
http://www.health.vic.gov.au/dentistry/workforce/overview.htm

Department of Human Services Review of the Health Professionals Registration Bill 2005
http://www.dhs.vic.gov.au/pdpd/workforce/pracreg/sys_review.htm

Department of Human Services Clinical Skills Education Requirements of the Health Professions in Victoria Sept 2003 http://www.dhs.vic.gov.au/pdpd/workforce/downloads/clinical_skills.pdf

Department of Human Services Competency Standards for Health and Allied Health Professions in Australia June 2005 http://www.dhs.vic.gov.au/pdpd/workforce/downloads/core_clinical_skills_mapping.pdf

Department of Human Services Victorian Taskforce on Nurses Preparation for Mental Health Work Report Sept 2005 http://www.dhs.vic.gov.au/health/nursing/downloads/mhvictaskforce_report.pdf

Department of Human Services & KPMG Human Resources Business Excellence Framework March 2005

Duckett, Stephen J, Health Workforce Design for the 21st Century, Australian Health Review, Vol. 29(2) 2005 pp. 201-210 

Duckett, Stephen J, Interventions to Facilitate Health Workforce Restructure, Australia and New Zealand Health Policy 2005, Vol. 2 29 June 2005 pp. 14 http://www.anzhealthpolicy.com/content/pdf/1743-8462-2-14.pdf

Griffin, Natalie Shope, Personalise Your Management Development, Harvard Business Review, Vol. 81(3) March 2003 pp. 113-119  (Companies typically use one-size-fits-all management training programs but an individualised approachcan be far more effective.)

Hall, Lee, A Palette of Desired Leadership Competencies: Painting the Picture for Successful Regionalisation, Healthcare Management Forum, Vol. 17(3) Autumn 2004 pp. 18-22  (Specific leadership competencies are essential for moving organisations through regionalisation.)


Health Workforce Australia
This website provides information on health workforce planning in Australia; the Australian health workforce and the activities of the various national health workforce advisory committees that report to the Australian Health Ministers' Advisory Council and Australian Health Ministers.
http://www.healthworkforce.health.nsw.gov.au/

Human Capital Alliance Recruitment and Retention of Allied Health Professional in Victoria: A Literature Review June 2005
http://www.dhs.vic.gov.au/pdpd/workforce/downloads/drivers_allied_health_attrition.pdf


Lombardi, Donald N, Preparing for the Future: Management and Leadership Strategies, Healthcare Executive, Vol. 20(6) 2005 pp. 8-12  (Leadership success begins with bringing in and nurturing competent, reliable staff.)

Madin, M. Bridging the gap between Rhetoric and Reality: Implementing your strategic Workforce Plan 2005

NHS Modernisation Agency Leadership Centre, Innovations in NHS Senior Leadership Development. Research into Leadership
http://www.modern.nhs.uk/1115/23713/23723/Innovations%20in%20NHS%20senior%20leader%20development1103.pdf

NHS Scotland, Delivery Through Leadership: NHS Scotland Leadership Development Framework, Edinburgh, Scottish Executive, 2005
http://www.scotland.gov.uk/publications/2005/06/28112744/27452

NHS Scotland, Framework for Role Development in the Allied Health Professionals, Scottish Executive Health Department, June 2005  (This document provides a framework and outlines the key principles identified by the 9 Allied Professions for the development of roles.)
http://www.scotland.gov.uk/Resource/Doc/55971/0015377.pdf

Nursing Challenges: Are Changes in the Nursing Role and Skill Mix Improving Patient Care, Health Policy Matters, Issue 10, July 2005
http://www.york.ac.uk/healthsciences/pubs/Hpm10.pdf


O’Brien-Pallas, L et al  Integrating Workforce Planning, Human Resources, and Service Planning, Switzerland 2001
http://www.who.int/hrh/documents/en/Integrating_workforce.pdf


Public Sector Management Division Ministry of the Premier and Cabinet WA Strategic People Planning  2000
http://www.dpc.wa.gov.au/psmd/pubs/wac/peopleplan/peopleplan.pdf 

PricewaterhouseCoopers Survey on behalf of World Federation of Personnel Management Association (WFPMA) on the “Global HR Challenges—Yesterday, Today and Tomorrow”  2005
http://www.wfpma.com/PDFs/hrglobalchallenges.pdf

Productivity Commission, Australia’s Health Workforce, Research Report, December 2005,
http://www.pc.gov.au/study/healthworkforce/finalreport/healthworkforce.pdf

Productivity Commission, Australia’s Health Workforce, Victorian Response, Nov 2005,
http://www.dhs.vic.gov.au/pdpd/workforce/downloads/vic_response2.pdf

Pruitt, Sheri D and Epping-Jordan, JoAnne E, Preparing the 21st Century Global Healthcare Workforce, British Medical Journal, Vol. 330(7492) March 19, 2005 pp. 637-639

Queensland Health, Leadership Development Framework
http://www.health.qld.gov.au/ldf/default.asp

Richardson, Sue and Martin, Bill, The Care of Older Australians: A Picture of the Residential Aged Care Workforce, Adelaide, National Institute of Labour Studies, Flinders Uni., 2004
http://www.health.gov.au/internet/wcms/publishing.nsf/content/ageing-workforce-workforcerep.htm/$file/nilsrepfinal.pdf

Skinner, C and Spurgeon, P, Valuing Empathy and Emotional Intelligence in Health Leadership: A Study of Empathy, Leadership Behaviour and Outcome Effectiveness, Health Services Management Research, Vol. 18(1) 2005 pp. 1-12

State Government of Victoria Nurse Recruitment and Retention Committee Government Response June 2001 http://www.dhs.vic.gov.au/pdpd/pdfs/govresp.pdf

Thomas, Janet and Davies, Christopher, The Nursing Shortage and the Scope for Reducing it by Redefining Their Role, Health Services Management Research, Vol. 18(4) November 2005 pp. 217-222

UK Department of Health, Delivering the NHS Improvement Plan: The Workforce Contribution, November 2004.
http://www.dh.gov.uk/assetRoot/04/09/38/96/04093896.pdf

University of Exeter, Centre for Leadership Studies, What is Leadership Development? Purpose and Practice, Edited by Richard Bolden, June 2005 http://www.leadership-studies.com/documents/LSWreport2.pdf

University of Exeter, Centre for Leadership Studies, What is Leadership? Edited by Richard Bolden, June 2004
http://www.leadership-studies.com/documents/what_is_leadership.pdf

Mentoring

Mills, J., Francis, K., and Bonner, A. (2008). Walking with another: rural nurses' experiences of mentoring. Journal of Research in Nursing, 13, 1, 23-35. Australian nurses were interviewed and the authors found that creating supportive environments that include developing relationships such as mentoring is a potential solution to local staffing needs that does not require intensive resources.

Howie Schaffer (May 2008) “Corporate Mentoring Programs: Increasing Your Diversity Advantage” Link&Learn eNewsletter www.linkageinc.com/company/news_events/link_learn_enewsletter/archive.aspx

Foster-Turner, J. (2006). Coaching and mentoring in health and social care: The essentials of practice for professionals and organisations. Oxford, UK: Radcliffe.

Institute for Corporate Productivity. (June 7, 2007). Coaching and mentoring programs are an underutilized leadership development tool.St. Petersburg, Florida: Author (www.i4cp.com).

Witt, C.E. “Serious leadership: IBM builds a successful mentoring program”. Material Handling Management, October 2008.

Kaye, B., and Jordan-Evans, S. (June, 2007). Mentor them! Fast Company http://www.fastcompany.com/resources/talent/bksje/050707.html

Harvard Business School Press, Coaching People – Expert Solutions to Everyday Challenges, Boston, Massachusetts, 2006.

Beamish, G. ‘How chief executives learn and what behaviour factors distinguish them from other people.’ Industrial and Commercial Training, Vol 37, No. 3, 2005, pp 138-144.

Tourigny,L.& Pulich, M. ‘A critical examination of formal and informal mentoring among nurses.’ Health Care Manager, Vol 24 Issue 1, Jan.-March 2005, pp 68-76.

Sosik, J.J. & Godshalk, V.M. ‘ Examining Gender similarities and mentor’s supervisory status in mentoring relationships.’ Mentoring and Tutoring: Partnership in Learning, Vol 13, Issue 1, April 2005, pp 39-52.

Bouquillon, E.A., Sosik, J.J., Lee,D. ‘It’s only a phase: examining trust, identification and mentoring functions received across the mentoring phases.’ Mentoring and Tutoring:Partnership in Learning, Vol 13, No 2, August 2005, pp. 239-258.

Hood, S.B. ‘Learn from the Best: Mentoring’ Canadian Business, Vol 77, Issue 24, 2004,

Daisy Wademan ‘The Best Advice I ever got’ Harvard Business Review January 2005, pp 35-44

Elizabeth Davis ‘The leadership role of Health Services Managers’ International Journal of Health Care Quality Assurance, 1997, 10, 4, pp 1-4.

Linda Watt ‘Mentoring and Coaching in the Workplace’ Canadian Manager Fall 2004 pp14-16

Young, A. M. & Perrewe, P.L. ‘The role of expectations in the mentoring exchange: An analysis of mentor and protégé expectations in relation to perceived support, Journal of Managerial Issues, Vol 16, No 1, Spring 2004, pp 103-126.

Moberg, D.J. & Velasquez, M. ‘The Ethics of Mentoring’ Business Ethics Quarterly, Vol 14, 1, 2004, pp95-122.

Johnson, W.B. ‘A framework for conceptualising competence to Mentor’ Ethics and Behaviour, Vol 13, No 2, 2003, pp127-151.

Friday, E. and Friday, S.S. ‘Formal Mentoring: Is there a strategic fit?’ Management Decision, Vol 40 No. 2, 2002, pp. 152-157.

C Jackson, ‘Mentoring Choices for Individuals and Organisations’, International Journal of Career Management, Vol 5, No 1, 1995.

A Lewis & E Fragenson, ‘Strategies for Developing Women Managers: How Well Do They Fulfil Their Objectives?’, Journal of Management, Vol 14, No 2, 1995.

S Mind, ‘Business Mentoring and Coaching’, Training and Development, April 1993.

Office of the Director of Equal Opportunity in Public Employment (WA), Mentoring: A Strategy for Achieving Equity and Diversity, Public Sector Standards Commission, Perth, 1996

Office of the Director of Equal Opportunity in Public Employment (NSW), Mentoring Made Easy: A Practical Guide, Sydney, 1999.

L Phillips-Jones, Strategies for Getting the Mentoring You Need: A Look at Best Practices of Successful Mentees, Coalition of Counselling Centres Inc, USA, 1995.

M Ritchie & M Connolly, ‘Mentoring in the Public Sector: Confronting Accountability and Control’, Management Education and Development, Vol 24, 1993

A Rolfe-Flett, The Mentoring Workbook, 1995; & Tailor Made Mentoring for Organisations, 1996, Synergetic Management, Kincumber South, NSW

A Rolfe-Flett, Tailor Made Mentoring for Organisations, 1996, Synergetic Management, Kincumber South, NSW

P Stevens, My Career, My Life, Myself: Fitting the Pieces Together – A Career Planing Workbook, 1996; Centre for Worklife Counselling, Sydney.

P Stevens, How to Network & Select a Mentor, 1991, Centre for Worklife Counselling, Sydney.

L Still & D Mortimer, ‘Where to from Here?  Women Managers and the Cultural Dilemma’, Women in Management Series Paper, No 20, Sydney, 1994.

I Wareing & Associates, Guidelines for Mentoring for Women, New South Wales Ministry for the Status and Advancement of Women, Sydney, 1994.

‘Are You up to Mentoring?’ Manager's Intelligence Report. http://www.ragan.com.

 

‘Beyond the Myth of the Perfect Mentor: Building a Network of Developmental Relationships.’ L. A. Hill and N. Kamprath. http://www.hbsp.harvard.edu/.

 

Coaching, Mentoring and Managing. William Hendricks, ed. National Press Publications, 1996.

 

Salisbury, F. S. (1994) Developing Managers as Coaches: A Trainer's Guide, McGraw-Hill.

 

‘Easier Said Than Done: Gender Differences in Perceived Barriers to Gaining a Mentor.’ Belle Rose Ragins. Academy of Management Journal 34(4), December 1991.

 

Clutterbuck, D. (1991) Everyone Needs a Mentor. Fostering Talent at Work.  

 

‘How to Build a Mentor Relationship.’ Working Communicator. http://www.ragan.com/.

 

‘How to Parlay Your Writing Skills into a Power Play.’ Anna Browne. Journal of Employee Communication Management. http://www.ragan.com/

 

Mastering Corporate Mentoring and Peer Coaching. Institute for Ethical Coaching. http://www.procoaches.com/

 

Saulnier, L. ‘Mentoring as Strategy: Practice Takes on New Importance for Many Companies.’ http://www.townonline.com/

 

Henry, N. ‘Mentoring Myths and Tips.’ http://www.etr-associates.org/

 

Savidge, J. (1993) The Path Master Guide Book: New Resources Mentors, Coaches, Gurus & Angels.

 

‘Prepare Yourself to Be a Mentor.’ Positive Leadership. http://www.ragan.com/

 

Caldwell, B.J. and Cater, F.M. (eds) (1993).The Return of the Mentor: Strategies for Workplace Learning. Taylor & Firancis, Inc.

 

Shea, G. (Oct 1994) ‘Mentoring: Partnerships for Exceptional Employee Development.’

Peddy, S. (June 2006) ‘Secrets of the Jungle: Lessons in Survival & Success in Today's Organization.’  

 

Hay, J. (October 1995) Transformational Mentoring. McGraw-Hill.

 

Nolan, S.A., Buckner, J.P., Marzabadi, C.H., & Kuck, V.J. (February, 2008). Training and mentoring of chemists: A study of gender disparity. Sex Roles, 58, 3-4, 235-250.

 

Zachary, L.J. (December, 2007). What leaders must do to ensure mentoring success. Chief Learning Officer, 6, 12, 18-21.

 

Trautman, S. (2006). Teach what you know: A practical leader's guide to knowledge transfer using peer mentoring. New York, New York: Prentice-Hall.

 

George-Leary, A. “Holistic approach to learning”. Training and Development Magazine. October, 2006. Details the mentoring programs initiated by Booz Allen Hamilton.

 

Szumlas, B. (n.d.). Mentoring: A literature review. The Alberta Teacher's Association. (www.teachers.ab.ca )

 

Ganguli, I. (May 2, 2006). The science of mentoring. The Scientist: Magazine of the Life Sciences, 20, 4, 84.

 

Abbott, I.O. (July/August, 2006) “Mentoring bridges the generation gap”. Diversity and the Bar  www.peer.ca/thementornews23.html

 

Watson, J. (December, 2005). Put me in coach. Forbes.com.  www.forbes.com.
Mentoring requires a change in attitude towards becoming more coach-like and less star-like. Good mentors offer empathy, time, resist the urge to take over, ask questions rather than provide answers, engage in role plays, voice their expectations and assumptions, view the partner as a whole person and recognize that benefits that accrue to themselves as a result of mentoring.

McConnell, C.R. (November 10, 2005). Mentoring: Worthwhile activity or hollow exercise?  NFIB: The Voice of Small Business.  www.nfib.com/object/IO_25409.html

 

Blake-Beard, S. (September, 2005). Critical trends and shifts in the mentoring experiences of professional women. Link&Learn eNewsletter. www.linkageinc.com/company/news_events/link_learn_enewsletter/archive.aspx

 

Conway, K. (August, 2005). Mentoring: Back to the basics. Training: Helping People and Business Succeed, 42, 8, 42.

 

Boyle, M. (August, 2005). Most mentoring programs stink - but yours doesn't have to. Training: Helping People and Business Succeed, 42, 8, 13-15. Mentoring at Ernst & Young.

 

Heffernan, M. and Joni, S-N. (August, 2005). Of proteges and pitfalls: A complete plan for getting the mentoring you need. Fast Company: How Smart People Work, 97, 81-83.

 

Adams, J.U. (August 2, 2004). How to be a good mentor. The Scientist.

Kaye, B. (February 15, 2003). Fast-track mentoring: Sparking ideas for collaborative conversations  www.bcbusinessmagazine.com/displayArticle.php?artId=311

 

Haley, F. and Canabou, C. (October, 2003). Fast Talk: The mentors' mentors. Fast Company, 75, 59. Five top leaders talk about their mentors and what they learned from them.

 

Birkett Morris, E. Peer mentoring can offer career boost, requires trust. Business First: The Weekly Business Newspaper of Greater Louisville. 7 March, 2003. See http://louisville.bizjournals.com/louisville/stories/2003/03/10/focus4.html

 

Shenkman, M. (February 28, 2003). Mentoring is the magic that builds leaders. New Mexico Business Weekly. (online). This article focuses on how a mentor differs from a coach or manager.

 

Moscinski, P. (July/August, 2002). Take charge of your mentoring experience. Healthcare Executive, 17, 4. Specific advice to the partners (proteges) in a mentoring relationship that they will benefit most if they lead the pairing. See Perrone-Ambrose Mentors Plus Leaders' Update - www.perrone-ambrose.com) downloaded here pdf format.

 

Warner, F (March, 2002). “Inside Intel's Mentoring Movement”, Fast Company, 57, 116-120.
The old model of using mentoring for career advancement is displaced a highly successful system of matching mentors and partners based on skills and learning mastery.

 

Bell, C. “The Mentor as Partner Training and Development, Feb, 2000, Vol. 54 Issue 2, p52.

 

Boyle, P., Muller, C.B. Electronic Mentoring: Issues to Achieve, Research and Practice

 

Bunk, S. “Formal Programs Promote the Age-Old Custom of Mentoring” kThe Scientist, Vol:11, 19, September 29, 1997, 15-16

 

Mullen, E.J. “Vocational and psychosocial mentoring functions: Identifying mentors who serve bothHuman Resource Development Quarterly, 9, 4.

 

Flinders University Mentoring Program for Women (Adelaide, Australia)
A comprehensive set of guidelines covering all aspects of mentoring for women.

 

Zimmer, B.P. and Smith, K.L. (1992). Successful mentoring for new agents. Journal of Extension, 30, 1, (Online).

 

US Office of Education Research Consumer Guide on Mentoring (1993)

 

Lancaster, H. (April 1 1997) “How Women Can Find Mentors In a World of Few Role Models Wall Street Journal.

 

Headlam-Wells, J., Gosland, J. and Craig, J. “There’s magic in the web” e-mentoring for women’s career development (2005) Career Development International, 10, 6/7, 444-459


Personal Leadership
Bennis, W.G. ‘The Seven Ages of the Leader’ Harvard Business Review (Jan 2004), pp46-53.

Bennis, W.G., Thomas, R.J. ‘Crucibles of Leadership’ Harvard Business Review (Sept 2002), pp39-45.

Butler,T., Waldroop,J. ‘Understanding “People” People’ Harvard Business Review (June 2004), Vol 82:6, pp78-86.

Coleman D. ‘Leadership that gets results’ Harvard Business Review (Mar-Apr 2000), pp78-90.

Coleman D. ‘What Makes a Leader?’ Harvard Business Review (Jan 2004), Vol.82:1, pp82-91.

Coleman D, Boyatzis R, et al. ‘Primal Leadership — The hidden driver of great performance’ Harvard Business Review (Special Issue, Dec 2001), pp42-51.

Collins J. ‘Level 5 Leadership: The triumph of Humility and Fierce Resolve’ Harvard Business Review (July/Aug 2005) Vol 83, 7, pp 136-146

Coutu D.L. ‘Putting leaders on the couch: A conversation with Manfred F.R. Kets de Vries’ Harvard Business Review (Jan 2004), pp64-7 1.

Drucker, Peter F, ‘Managing Oneself’, Harvard Business Review, Vol. 83(1) January 2005 pp. 100, 102-109  (Success in the knowledge economy comes to those who know themselves – their strengths, their values, how they learn, how they work with others and how they best perform. Originally published 1999.)

Friedman S., et al. ‘Work and Life: The End of the Zero-Sum Game’ Harvard Business Review (Nov-Dec 1998), ppll9-129.

From the Editor. ‘Leadership’s First Commandment — Know Thyself’ Harvard Business Review (Special Issue, Dec 2001), p8.

Goffee R., Jones 6. ‘Why Should Anyone Be Led by You?’ Harvard Business Review (Sept-Oct 2000), pp63-70.

Heifetz R.A., et al. ‘A Survival Guide for Leaders’ Harvard Business Review (June 2002), Vol 80:6, pp 65- 74

Piper, L.E. ‘Passion in Today’s Health Care Leaders’ The Health Care Manager, Vol 24:1, pp44-47.

Massella, J. ‘Visionary Leader 2004’ Nursing Management (January, 2005), pp31-35.

Maccoby, Michael, ‘Why People Follow the Leader: The Power of Transference’, Harvard Business Review,Vol. 82(9) September 2004 pp. 76-85

‘Personal Histories — Leaders remember the moments and people that shaped them’ Harvard Business Review (Special Issue, Dec 2001), pp27-30, 32, 34, 36-38.

Rooke,D., Torbert, W.R. ‘7 Transformations of Leadership’ Harvard Business Review (April 2005), Vol 83:4, pp66-76.

Williams GA., Miller, R.B.  ‘Change the Way you Persuade’ Harvard Business Review (May 2002), Vol 80:5, pp 64-73.

Xavier, S. ‘Are you at the top of your game? Checklist for Effective Leaders’ Journal of Business Strategy, (2005) Vol 26:3, pp35-42.


Organisational Leadership
‘All in a Day’s Work’ Harvard Business Review (Special Issue, Dec 2001), pp55-58, 60, 62-64 & V 66.

Cooper, C.L. (2005)  Leadership and Management in the 21st Century: Business Challenges for the Future, Oxford Uni Press, Oxford.

Coutu D.L. ‘Sense and Reliability: A Conversation with Celebrated Psychologist Karl E Weick’ (HBR Interview) Harvard Business Review (April 2003), 81:4, pp84-91.

Conger J. A., Fulmer R.M. ‘Developing Your Leadership Pipeline’ Harvard Business Review (Dec 2003), Vol. 81:12, pp76-84

Drucker, P.F. ‘What Makes an Effective Executive’ Harvard Business Review (June 2004), Vol. 82:6, pp58-63.

Dubrin, A.J., Dalglish, C.and Miller, P. (2006) Leadership: 2nd Asia Pacific edn, John Wiley, Milton Queensland.

Dye, C.F. (2000). Leadership in Healthcare: Values at the Top. Chicago: Health Administration Press: Chicago.

Grint, K. ‘Management or Leadership’ Journal of Health Services Research Policy, (Oct 2002) Vol. 7:4, pp.248-251.

Handy C. ‘Balancing Corporate Power: A New Federalist Paper’ Harvard Business Review (Nov-Dec 1992), pp59-72.

Heifetz R.A. & Laurie D.L. ‘The Work of Leadership’ Harvard Business Review (Dec 2001), pp.l3l-141.

Henry, A. (2005). Leadership Revelations - An Australian Perspective, CCH Australia Limited, Sydney.

Kaplan R.E., Kaiser R.B. ‘Developing versatile leadership’ MIT Sloan Management Review (Summer 2003), Vol. 44:4, pp l9-26

Kellerman B. ‘Leadership — Warts and All’ Harvard Business Review (Jan 2004), Vol. 82:1, pp40-45.

Kotter JP. ‘What Leaders Really Do’ Harvard Business Review (Dec 2001), Vol.79:11, pp85-96.

Maccoby, M. ‘Narcissistic Leaders: The Incredible Pros, The Inevitable Cons.’ Harvard Business Review (Jan 2004), Vol. 82:1, pp92-101).

Mintzberg H. ‘Covert Leadership: Notes on Managing Professionals’ Harvard Business Review (Nov-Dec 1998), Vol. 76:6, pp. l40-147.

Neider, L.L. & Schriesheim, C.A.(eds) (2002). Leadership. Greenwich, Connecticut: Information Age Publishing: Greenwich, Connecticut.

Offermann LR. ‘When followers become toxic’ Harvard Business Review (Jan 2004), Vol.82:1, pp54-60.

Peace WH. ‘The Hard Work of Being a Soft Manager’ Harvard Business Review (Special Issue, Dec 2001), Vol. 23:2, pp99-105.

Plsek PE., Wilson T. ‘Complexity, leadership, and management in healthcare organisations’ BMJ(29 Sept 2001), Vol 323, pp746-749.

Quinn, R.E. ‘Moments of Greatness’ Harvard Business Review (July-Aug 2005), Vol. 83:7, pp74-83.

Reichheld, F.F. ‘Lead for Loyalty’ Harvard Business Review (July-Aug 2001), Vol.79:7, pp76-84

Ross, A. Wenzel, F.J. & Mitlyng, J.W. (2002). Leadership for the Future. Chicago: Health Administration Press.

Sadler, P. Leadership, MBA Masterclass, 2nd edition, London and Sterling VA. 2003.

 

Spear, S.J. ‘Learning to Lead at Toyota’ Harvard Business Review (May 2004), Vol.82:5, pp78-86.

Schaeffer L.D. ‘The Leadership Journey’ Harvard Business Review (Oct 2002), pp42-47.

Swearingen, S., Liberman, A., ‘Nursing Leadership’ Health Care Manager, (April-June 2004) Vol. 23:2, pp 100-109.

Tedlow R.S. ‘What Titans Can Teach Us’ Harvard Business Review (Dec 2001), Vol. 79:11, pp70-79.

Walshe K., Rundall T.G. ‘Evidence-based Management: From Theory to Practice in Health Care’ The Milbank Quarterly 2001, Vol.79, No 3, pp429-457.

Wong, Jocelyne and Modrow, Robert E, Can Leadership Make a Difference?Healthcare Management Forum, Vol. 17(3) Autumn 2004 pp. 7-13 (Are the money and time spent on leadership development programs a good investment.)

Zaleznik A. ‘Managers and Leaders - Are They Different?’ Harvard Business Review (Mar-Apr 1992), Vol.70:2, pp126-135.


Collaborative Thinking and Teamwork
Brocato, R. ‘ Coaching for Improvement: An Essential Role for Team Leaders and Managers’, The Journal of Quality & Participation, (Spring 2003), pp17-22.

Buckingham, M. ‘What Great Managers Do’ Harvard Business Review (March 2005), Vol 83:3, pp70-79.

Burke, C.S., Salas, E., Wilson-Donnelly, K., Priest, H. ‘How to turn a Team of Experts into an Expert Medical Team: Guidance from the Aviation and Military Communities’ Quality and Safety in Health Care (2004), 13: pp96-104.

Coutu D.L. ‘The Anxiety of Learning’ Harvard Business Review (March 2002) Vol.80:3, ppl00-106.

Druskat VU, Wolff SB. ‘Building the emotional intelligence of groups’ Harvard Business Review (Vol 79, No 3, March 2001), pp8l-90.

Evans, P., Wolf, B. ‘Collaboration Rules’ Harvard Business Review (July/August 2005), Vol. 83:7, pp96-104.

Farson, R., Keyes, R. The Failure-Tolerant Leader’ Harvard Business Review (August 2002), Vol. 80:8, pp64-71.

Fisher, B., Boynton, A. ‘Virtuoso Teams’ Harvard Business Review (July/Aug 2005), Vol.83:7, pp117-123.

Hartman, F.T. “Teams and Team Building’ in Dorf, R.C. (ed) The Technology Management Handbook, (1999) Springer-Verlag, Heidelberg, Germany, pp7-64

Kanter, R.M. ‘The Middle Manager as Innovator’ Harvard Business Review (July-Aug, 2004) Vol 82:7/8, pp150-161.

Katzenbach, J.R., Smith, D.K. ‘The Discipline of Teams’ Harvard Business Review (July/Aug 2005), Vol.83:7, pp162-171.

Parcells, B. ‘The Tough Work of Turning Around a Team’ Harvard Business Review (Nov/Dec 2000), Vol. 78:6, pp179-184.

Scott, W. ‘Performance Improvement Interventions: Their Similarities and Differences’,Association for Quality & Participation (Spring, 2003), pp26-30.

Schmidt, L. et al. ‘Teaming to a New Dimension: Cost and Quality Go Hand in Hand’, Nursing Economics (July/August 2003) Vol 21:4, pp194-196.

Sexton,B.J., Thomas, E.J., Helmreich, R.L. ‘Error, Stress, and Teamwork in Medicine and Aviation: Cross-sectional Surveys’, BMJ (18 March, 2000) Vol 320pp745-749


Motivating Performance Improvement
Florida, R., Goodnight, J. ‘Managing for Creativity, Harvard Business Review (July-Aug. 2005), Vol 83:7, pp124-131.

Loup, R., Koller, R. ‘The Road to Commitment: Capturing the Heads, Hearts and Hands of People to Effect Change’ Organisational Development Journal (Fall 2005) Vol 23:3, pp73-81.

Prentice WCH. ‘Understanding leadership’ Harvard Business Review (Jan 2004), p102, 104-109.

Rooney, J. J., Hopen, D. ‘Part 4:Getting To The Bottom of Things’ Journal of Quality & Participation (Summer 2005), Vol 28:2, pp15-21.

Siejts,G.H., Latham,G.P. Learning Versus Performance Goals: When should each be used? Academy of Management Executive, (2005) Vol 19:1, pp124-131

Waldroop J., et al. ‘The Executive as Coach’ Harvard Business Review (Nov-Dec 1996), Vol 74:6, pp111-117


Building Organisational Culture
Charan, R. ‘Conquering a Culture of Indecision’ Harvard Business Review (April 2001), pp75-82.

Chassin,M.R. ‘The Wrong Patient’ The Annals of Internal Medicine, (2002) 136, pp 826-833.

Joni, J. A. ‘The Geography of Trust’ Harvard Business Review (March 2004)  Vol 82:6, pp82-88

Manion, J. ‘Strengthening Organisational Commitment’ Health Care Manager’(April/June 2004), Vol 23:2, pp167-175

Peters TJ. ‘Leadership: Sad Facts and Silver Linings’ Harvard Business Review (Special Issue, Dec 2001), ppl2l-129.

Ruchlin, H.S. ‘The Role of Leadership in Instilling a Culture of Safety: Lessons from the Literature’ Journal of Healthcare Management, (Jan-Feb 2004), 49:1, pp47-58.

Senge, P. (1990) ‘The Fifth Discipline: The Art & Practice of the Learning Organization’ Random House.

Senge, P., et al. (1994) The Fifth Discipline Fieldbook   Nicholas Brealey Publishing

Sinclair A. (1998) ‘Doing Leadership Differently: Gender, Power and Sexuality in a Changing Business Culture’ Melbourne University Press 

Wells S. (1997) From Sage to Artisan: The Nine Roles of the Value-Driven Leader, Davies-Black,


Strategic Thinking
Campbell A., et al. ‘What’s Wrong with Strategy?’ Harvard Business Review (Nov-Dec 1997), Vol 75:6, pp42-51.

Christensen C.M., Bohmer R., Kenagy J. ‘Will Disruptive Innovations Cure Health Care?’ Harvard Business Review (Sept/Oct 2000), Vol 78:5, ppl02-112.

Christensen CM. ‘Making Strategy: Learning by Doing’ Harvard Business Review (Nov-Dec 1997), Vol 75:6,  pp141-156.

Christensen C.M. & Raynor, M.E. ‘Why Hard-Nosed Executives Should Care about Management Theory’ Harvard Business Review (Sept 2003), Vol 81:9, pp67 -75.

Gosling J. and Mintzberg H. ‘The Five Minds of a Manager’, Harvard Business Review (Nov 2003), Vol 81:11, pp54-63.

Harrison, E.F., Pelletier, M.A. ‘A Paradigm for Strategic Decision Success’ Management Decision, (1995) Vol 33:7, pp 53-59.


Leading Change
Berwick, D. ‘Improvement, Trust, and the Healthcare Workforce” Quality & Safety in Health Care, (Dec 2003), Vol 12, pp12-16.

Bruhn, JG. ‘ Leaders Who Create Change and Those Who Manage It’ Health Care Manager, (Apr/June 2004) Vol 23:2, pp 132-140

Butcher, D., Clarke, M. ‘Organisational Politics: the Missing Discipline of Management, (1999) Vol 31:1, pp9-12.

Carroll, J.S., Edmondson, A. C. ‘Leading Organisational Learning in Health Care’, Quality & Safety in Health Care, (March 2002), Vol 11:1, pp51-.

Donaldson, L.J. ‘Safe High Quality Health Care: Investing in Tomorrow’s Leaders’ Quality in Health Care (2001) Vol 10 (Suppl II), ppii8-ii12.

Drury, M.L., Kitsopoulos, S.C. ‘Do You Still Believe In The Seven Deadly Myths’ Consulting To Management, (March, 2005) Vol 16:1, pp 28-31.

Edwards,M. Moczygemba, J. ‘Reducing Medical Errors Through Better Documentation, Health Care Manager (Oct/Dec 2004) Vol 23:4, pp329-333.

Firth-Cozens, J. ‘Cultures for Improving Patient Safety Through Learning: The Role of Teamwork’, Quality in Health Care (2001) Vol 10 (Suppl II), ppii26-31.

Firth-Cozens J., Mowbray D. ‘Leadership and the quality of care’ Quality in Health era (2001), Vol 10 (Suppl II): ppii3 — ii7.

Heard, S.R., et al. ‘Continuous Quality Improvement: Educating Towards a Culture of Clinical Governance’, Quality in Health Care (2001) Vol 10, ppii70-77.

Kanter R.M. ‘Leadership and Psychology of Turnarounds’ Harvard Business Review (June 2003), pp58-69
Review (Mar/April 1995), pp59-67.

Kotter JP. ‘Leading Change: Why Transformation Efforts Fail’ Harvard Business

LeTourneau, B. ‘The Five Stages of Physician Reaction to Change’ Journal of Healthcare Management, (Jan/Feb 2005), Vol 50:1, pp5-7.

McKinley, C.O et al., ‘Performance Improvement: The Organisation’s Quest’ Quality Management in Health Care, (1999), Vol 7:2 pp50-59.

Mankins, M.C. Steele,R. ‘Turning Great Strategy into Great Performance’, Harvard Business Review (July/Aug 2005), Vol 83:7, pp64-72.

Neilson, G.L. et al. ‘The Passive-Aggressive Organisation’ Harvard Business Review (Oct 2005), Vol.83:10, pp83-92.

Nieva,, V.F., Sorra, J. ‘Safety Culture Assessment: A Tool for Improving Patient Safety in Healthcare Organisations’ Quality in Health Care (Dec 2003) Vol 12, ppii17-23.

Oxman J.A., Smith B.D. ‘The limits of structural change’ MlT Sloan Management Review (Fall 2003), Vol. 45, No.1, pp77-82.

Pascale, R.T., Sternin, J. ‘Your Company’s Secret Change Agents’ Harvard Business Review (May 2005), Vol. 83:5, pp73-81..

Sausman, C. ‘New Roles and Responsibilities of NHS Chief Executives in Relation to Quality and Clinical Governance’ Quality in Health Care (2001) Vol 10 (Suppl II), ppii13-ii20.

Senge, P., et al. (1999) ‘The Dance of Change’ Nicholas Brealey Publishing

Shah, M.A.S., Layman, E.L. Using a Multipronged Approach to Implement Organisational Improvements, The Health Care Manager, Vol 24:1, pp48-54

Sirkin, H.L., Keenan,P., Jackson, A. ‘The Hard Side of Change Management’ Harvard Business Review (Oct 2005), Vol 83:10, pp109-118.

Spear, S.J. ‘Fixing Health Care from the Inside, Today’ Harvard Business Review (Sept 2005), Vol.83:9, pp78-91.

West, M. A. et al., The Link between the Management of Employees and Patient Mortality in Acute Hospitals, (Dec 2002), Vol 13:8, pp1299-1310.

Zack MH. ‘Rethinking the knowledge-based organisation’ MIT Sloan Management Review (Summer 2003), Vol. 44, No.4, pp67-71.


Governance and Risk Management
Australian Government, Dept of Finance & Administration, ‘ Review of the Corporate Governance of Statutory Authorities and Office Holders Report- Executive Summary’ (Aug 2004)

BoardWorks International, ‘Key Aspects of the Chairman’s Roles and Responsibilities’ Good Governance, (March/April 2005) No 44 pp1-8.

Campbell, S.M. et. al., ‘Implementing Clinical Governance in English Primary Care Groups/Trusts’ Quality in Health Care (March 2002) Vol 11:1, ppii9-14.

Dental Health Services Victoria, ‘Clinical Governance Framework’ (2004)

Firth-Cozens, J. ‘Clinical Governance Development Needs in Health Service Staff’, British Journal of Clinical Governance, (1999), Vol.4:4,

Frosdick, S. ‘ The Techniques of Risk Analysis are Insufficient in Themselves’ Disaster Prevention and Management, (1997), Vol 6:3, pp165-177.

Victorian Auditor-General’s ‘Guiding Principles of Corporate Governance in the Public Sector’ (2004)

Youngberg,B.J., Kuhn, A.M. The Need for Risk Management to Evolve to Assure a Culture of Safety’ Quality in Health Care (June 2002) Vol 11:2, ppii158-162.


Balanced Scorecard and Assessing Improvement
Frankel,A. et.al., ‘Improving Patient Safety Across a Large Integrated Health Care Delivery System’ International Journal for Quality in Health Care, (2003) Vol.15:1, pp131-140.

Griffith, J.R., White, K.R. ‘The Revolution in Hospital Management’ Journal of Healthcare Management (May/June 2005), Vol 50:3, pp170-189.

Pandley, M. ‘Balanced Scorecard: Myth and Reality’ VIKALPA, (Jan/March 2005), Vol 30:1, pp51-66.

Tarantino, D.P. ‘Using the Balanced Scorecard as a Performance Management Tool’ The Physician Executive, (Sept/Oct 2003), pp69-72


Clinical Leadership
Olsen, S., Neale, G. Clinical Leadership in the Provision of Hospital Care BMJ 28 May 2005, Vol 330, pp1219-1220.

Leadership the solution for a Health Care System tied in knots SMH 18 Jan 2006

Practice Makes Perfect  Harvard Business Review

Mintzberg, H. Enough Leadership Harvard Business Review

The Twice Born Leader Harvard Business Review

The Leader’s Secret Self Harvard Business Review

Goffee R., Jones G. ‘In Closing — Followership It’s Personal, Too’ Harvard Business Review (Special Issue, Dec 2001), p148.

Redefining Leadership in Health Care BMJ Vol 323, pp1263-1264

Doctors and Managers need to talk a common language BMJ 22 March 2005 Vol 326, pp655

Assessment of Dysfunctional Teams Clinical Medicine (May/June 2003) Vol 3:3, pp241-242

Learn to Lead by Following  Nursing Management (March 2005), p12

Ralph Stayer’s Guide to improving Performance Harvard Business Review (Nov-Dec 1990), p82

Trust but Verify, Harvard Business Review, (May, 2005)p19

Performance Under Fire, Harvard Business Review (July/Aug 2005), pp44-45.

The Innovative Enterprise, Harvard Business Review

Rigby, K.D., Litt, J.C Errors in Health Care Management: What Do They Cost? Quality in Health Care (Dec 200) Vol 9:4, pp 216-221

Stewart, T.A. ‘The Highway of the Mind’ Harvard Business Review (Jan 2004), Vol 82:1, p116.

Seven Surprises for New CEOs Harvard Business Review (Oct 2004)

Leadership Needs the X and Y Factors Human Resources (Aug 2005)

IHI Proposes Six Patient Safety Goals to Prevent 100,000 Annual Deaths  The Quality Letter (Jan 2005) pp11-12

More Art than Science? Evidence Based Management Health Services Journal, (26 March 1998)

Who Should Lead a Healthcare Organisation: MDs or MBAs? Harvard Business Review

Leadership Development Wheel

High Reliability Organisational Change for Hospitals: translating tenants for Medical Professionals, Quality & Safety in Health Care (Aug 2003) Vol 12:4pp 238-239.

Why don’t Physicians Enthusiastically Support Quality Improvement Programmes? Quality & Safety in Health Care, (March 2002), Vol 11:1 p6

Axioms for Governing health systems, BMJ, (30 April 2005) Vol 330 pp1032-3

Simplified Path of a Disclosure to a Public Body 2005

Bristol Manager argues Patient Care was a Matter for Clinicians BMJ (12 June 1999) Vol 318, p1575

Building a Successful Partnership between Management and Clinical Leadership: Experience from New Zealand. BMJ (22 March 2003) Vol 326, pp653-654

The Balanced Scorecard: A Tool for Maximising Board Performance, Trustee (April 2005)

Management Education and Leadership in Context

Badaracco, J.L. ‘ We Don’t Need Another Hero’ Harvard Business Review (Sep 2001), pp121-126.

Bennis, W.G. ‘Exemplary Leadership is Impossible Without Full Inclusion, Initiatives, and Cooperation of Followers’’ Organizational Dynamics (1999), pp71-80

Berwick D. ‘Eleven Worthy Aims for Clinical Leadership of Health System Reform’ Based on a paper presented at the Fifth Annual National Forum on Quality Improvement in Health Care. JAMA (Sept 14, 1994), Vol. 272, No. 10, pp797-802.

Blendon, R.I., Schoen C., DesRoches C.M., et al. ‘Inequities in Health Care: A Five-Country Survey’ Health Affairs (May/June 2002), Vol 21, No.1, pp 182-191.

Bonn, I. ‘Improving Strategic Thinking: A Multilevel Approach’ Leadership & Organisational Development Journal, (2005), Vol. 26:5, pp336-354.

Borrill, C.S. et al, ‘The Effectiveness of Health Care Teams in the National Health Service’ University of Aston, Glasgow, and Leeds.

Braithwaite G. ‘The principles of adult learning’ School of Health Management, University of NSW|

Brahnam, S.D. et al, ‘A Gender-based Categorisation for Conflict Resolution’, Journal of Management Development, (2005) Vol 24:3, pp197-208.

Chung, E., McLarney, C. ‘When Giants Collide: Strategic Analysis and Application’ Management Decision, (1999) Vol. 37:3,

Cross R., Davenport Th., et al. ‘The social side of performance’ MJT Sloan Management Review (Fall 2003), Vol. 45, No.1, pp20 & 22.

Engaging Clinicians NHS National Patient Safety Agency, 2005

Fraser SW., Greenhalgh T. ‘Coping with complexity: educating for capability’ BMJ (6 Oct 2001), Vol 323, pp799-803.

From the Editor - Stewart Thomas A. ‘The Leader’s Secret Self’ Harvard Business Review (Jan 2004), p10.

Godfrey B. ‘Building Shared Meaning’ BookWatch (July 31 2000), Vol 2, No. 2

Godfrey B. ‘Leaders and Leadership’ originally published on www.BookWatch.com.au

Godfrey B. ‘What are the Conditions for Groups to be Productive? Purpose, Structure and Process in Meetings.’ Bookwatch

Goodwin, N. ‘Determining the Leadership Role of Chief Executives in the English MIS: Summary of a Research Study’ (www.amsha.nhs.uklleadership.Ddf)

Goodwin N. ‘Leadership and the UK health Service’ Health Policy 51(2000), pp49-60.

Gottfredson, M. Innovation vs Complexity’ Harvard Business Review (Nov 2005), Vol 83:11, pp62-71.

‘Improvement Leaders’ Guide to Building and Nurturing an Improvement Culture’ NHS Modernisation Agency Series 3 see www.nhs.uk/improvementguides

Isaacs W. ‘Dialogue and the Art of Thinking Together: A Pioneering Approach to Communicating in Business and in Life’ - Review by Bill Godfrey

Isaacs W. ‘Taking Flight: Dialogue, Collective Thinking and Organizational Learning’ (1993) pp24-39.

Kellerman B. ‘Required Reading’ Harvard Business Review (Special Issue, Dec 2001), ppl5-17, 20-22 & 24.

Kelly, J.R., Karau, S.J. ‘Group Decision-making: The Effects of Initial Preferences and Time Pressure’, Personality & Social Psychology Bulletin, (Nov 1999) Vol 25:11, pp1342-1354.

Kets de Vries, M.F.R. ‘Leadership Group Coaching in Action: The Zen of Creating High Performance Teams’, Academy of Management Executive (Feb 2005), Vol 19:1, pp61-76.

Lewin R. ‘It’s a jungle out there’ New Scientist (Nov 1997), pp3O-34.

Lindberg C., et al. ‘Life at the Edge of Chaos’ The Physician Executive (Jan-Feb 1998), pp6-20.

McClelland, D.C., Burnham, D.H.’ Power is the Great Motivator’ Harvard Business Review (Jan 2003), Vol 81:1, pp117-126.

McColl G. ‘Engendering Good Management’ Management Today (May 1999), ppl5-19.

McConnell, C.R. ‘Interpersonal Skills:What are they, How to improve them, and How to apply them, Health Care Manager, (Apr/June 2004) Vol 23:2, pp 177-187.

McDaniel RR Jr. ‘Strategic Leadership: A View from Quantum and Chaos Theories’ Health Care Management Review (1997), pp2l-37.

Menzies Isabel EP ‘The Functioning of Social Systems as a Defence Against Anxiety’ The Tavistock Institute of Human Relations 1970.

Meyerson DE, Fletcher JK. ‘A Modest Manifesto for Shattering the Glass Ceiling’ Harvard j Business Review (Jan-Feb 2000), pp127-135.

Mintzberg H., Glouberman, S. ‘Managing the Care of Health and the Cure of Disease- Part II: Integration ’ Health Care Management Review (Winter,2001), pp72-86.

Mintzberg H. ‘Toward Healthier Hospitals’ Health Care Management Review (1997), Vol 22, pp9-18.

Mintzberg H., Van der Heyden L. ‘Organigraphs: Drawing How Companies Really Work’ Harvard Business Review (Sept-Oct 1999), pp87-94.

Morris, D. ‘A New Tool for Strategy Analysis: the Opportunity Model’ Journal of Business Strategy (2005), Vol.26:3, pp50-56.

O’Brien C. ‘What are the principles of adult learning?’ Centre for Postgraduate Medical Education, Victorian Southern Health Care Network.

Pagonis WG. ‘Leadership in a Combat Zone’ Harvard Business Review (Special Issue, Dec 2001), pplO7-110, 112-117.

Pendleton D., King 3 ‘Values & Leadership’ BMJ (7 Dec 2002), pp1325—l355

Plsek PE., Greenhalgh T. ‘The challenge of complexity in health care’ BMJ(15 Sept 2001), Vol  323, pp625-628.

Preston, P. ‘Teams as the Key to Organisational Communication’ Journal of Healthcare Management, (Jan/Feb 2005), Vol 50:1, pp16-18.

Ralph, E.G. ‘Enhancing Managers’ Supervisory Effectiveness: A Promising Model’ Journal of Management Development, (2005) Vol 24:3, pp267-284.

Redford R. ‘Turning an Industry Inside Out — A Conversation with Robert Redford’ Harvard Business Review (May 2002), pp57-62.

Rundall TG., et al. ‘As Good as it gets? Chronic care management in nine leading US physician organisations’ BMJ (26 Oct 2002), Vol 325; pp958—961.

Tom Keating ‘Rural Communities and Structural Changes in Health Care’

Shaw P. ‘Intervening in the shadow systems of organisations’ Journal of Organisational Change Management(1997), Vol 10, No. 3, pp235-250.

Sheehan, N.T. ‘Why Old Tools Won’t Work in the “New” Knowledge Economy’ Journal of Business Strategy, (2005) Vol 26:4 pp56-60.

Shortell, S.M. et al. The Role of Perceived Team Effectiveness in Improving Chronic Illness Care’ Medical Care (Nov 2004), Vol 42:11, pp1040-1048.

Stacey R. ‘Strategy as Order Emerging from Chaos’ Long Range Planning (1993), Vol 26, No.1, pp lO-17.

Strack,G., Fottler,M.D. Spirituality and Effective Leadership in Healthcare: Is There a Connection, Frontiers of Health Services Management, (Summer 2002), Vol 18:4, pp3-18

Thamahain, H.J. “Team Leadership Effectiveness in Technology-Based Project Environments’ Project Management Journal (Dec 2004), Vol 35:4. pp35-46.

Wajcman J. ‘Managing Like a Man’ Australian Graduate School of Management (1999), ppl-4.

Wetlaufer,S. ‘Driving Change: An Interview with Ford Motor Company’s Jacques Nasser’ Harvard Business Review (March-April 1999), pp76-88.

Wilson T., Holt T., et al. ‘Complexity and clinical care’ BMJ (22 Sept 2001), Vol 323, pp685- 688.

Youngblood MD. ‘Leadership at the edge of chaos: From control to creativity.’ Planning Review. 25(5): 8-14. 1997 Sept/Oct.